Privacy

Carpenter Oak Privacy Policy
Here at Carpenter Oak Group we pride ourselves on our honesty and integrity.  We do not share data outside of our organisation for marketing or any other commercial purpose.  Any data collected by the following brands Carpenter Oak, Carpenter Oak and Woodland, Carpenter Oak Cornwall, Carpenter Oak Build, FrameBox or Lifespace Cabins will stay within the Carpenter Oak Group.

In this privacy policy we’ve provided lots of information about how we collect and use data.

How we store data
We use modern cloud-hosted systems to manage our data – we ensure that our IT and software suppliers abide by the 2018 GDPR legislation.

We collect name and email data for marketing purposes only via explicit opt-in, or sign-up. One-click unsubscribe is available on all of our marketing email communication.

When we receive an enquiry we take additional information including name, email, phone number, address, budget and details of the project – all of this information is used for the project when it goes ahead and is stored on our cloud system.

Google Analytics
Google Analytics is used to help us improve the usability of our websites and for marketing purposes.  All data collected is anonymous and remains in the Google Analytics system. The data is used to improve your journey through our website, to analyse where website users have come from and to improve the quality of our marketing efforts. For more information please see our Cookie Policy information below.

Website Cookies
Our websites use cookies to collect information that will help them work more efficiently. We record browsing behaviour and information about pages that are viewed in order to provide a smoother, user-friendly, interactive website. Read our cookie policy

Mailing Data
We offer regular email communication to those who wish to learn about our products, services, special offers, competitions and latest project news. We do this to stay in contact with those who are interested in our brand and products. This is an opt-in service where we only send email newsletters to those who are self-subscribed. We operate a one-click, unsubscribe service to those who no longer wish to receive this service. Alternatively you can contact us on [email protected] with your request.

Third Party Information
We do not sell or buy any data for marketing purpose, data-swaps or for commercial gain.

We may, however, share anonymised data with our digital advertising agency who use browsing data and search terms to make our marketing efforts more efficient.  

Access to your Personal Data
You are entitled to view, amend, or delete the personal information that we hold. Email your request to our data protection officer Laura Butlin at [email protected].

Changes to this Privacy Notice
This notice was drafted in May 2018 in line with original GDPR legislation.